Terms

Terms and Conditions

Payment Obligations, Renewals, and Cancellations
  1. Website Development Payment Obligations: Full payment is required in order to begin development of your website, unless an alternative contract or proposal specifies a different amount. Payment is due regardless of whether all content for the pages has been sent by the client. This provision is in place to encourage the client to get content submitted promptly so that their site can go live. It also ensures that ReDoSites gets paid for performing their duty under the proposal, despite tardy content from the client. After the launch of the website, edits to the website will be billed at our current regular hourly rate. In the event that design and navigation changes are requested after they have been specifically approved by the client, these changes will be billable at our current regular hourly rate.
  2. Website Development Cancellation: If site design and development work has already begun (such as creating a design concept), then any payments are non-refundable. ReDoSites my elect at its sole discretion to offer a partial refund depending upon the circumstances.
  3. Stock Photography Payment Obligations: Stock photography includes most photos and/or images not provided by the client. Stock photography purchased on behalf of client for use in website development is billable at a minimum of $10 per picture. This amount is separate from the amount quoted for website design and development. Some pictures are more expensive than $10, in which case we will solicit client approval and communicate the price before purchasing.
  4. Domain name registration:  The client is solely responsible for purchasing, securing and owning the Domain Name.  Client agrees to provide access to the DOmain Name Registrar account so we can switch the domain settings for the launch of the website.  
  5. Description of Ongoing Hosting Costs:  This cost recurs monthly. Hosting places the domain name on a particular server connected to the web, which allows you to post a website for viewing through a browser. You are required to host through us.  Hosting does not include domain-based emails, so be sure that your existing email service remains in place. Hosting includes bandwidth, storage space, database and security tools, and other features. 
  6. Hosting Renewal Payment Obligations: Your hosting account will be automatically renewed under the same time and fee structure unless you give written notice to Shortgrass fifteen (15) days before the renewal date that you do not wish to renew the account.
  7. Hosting Cancellation Payment Obligations: You may cancel at anytime.  Accounts that are terminated by ReDoSItes for abuse or violations of internet standards or these terms and conditions will not receive any refund. All cancellations must be received in writing: regular mail and e-mail are acceptable. Phone requests will not constitute acceptance of any cancellation. Websites that are cancelled will be removed from the server and will no longer be available on the internet.
  8. Hosting Transfer Payment Obligations: If you wish to transfer your hosting to another provider ReDoSItes can, upon request, download your site and send it to you. The cost for this service $50 per copy. FTP access to your site is not available for transfer purposes.
  9. Website Maintenance: There are no required maintenance fees other than hosting.  For work we do on the site after going live, we charge on an hourly basis. If you expect that maintenance will be a regular occurrence, we can customize a maintenance plan for your particular needs, but no plan is required.
  10. Approval of Work: On completion of the work you will be notified and have the opportunity to review it. You must notify us in writing of any unsatisfactory points within 7 days of such notification. Any of the work which has not been reported in writing to us as unsatisfactory within the 7-day review period will be deemed to have been approved. Once approved, or deemed approved, work cannot subsequently be rejected and the contract will be deemed to have been completed.

Development Process

Homepage Design – Once the site design is approved by the client, usually via email consent, the design is considered ready for implementation. Should the client wish to make changes to a design they have approved, those changes are billable at our standard hourly rate.
Navigation – Once site outline/map is approved by the client, usually via email consent, the site navigation is considered ready for implementation. Combined with the approved graphic design, this becomes the site structure. Once we build this structure per client approval, any subsequent changes are billable at our standard hourly rate.
Content – Provision of content is client’s responsibility, unless specifically negotiated ahead of time as part of the project proposal. Our normal process is to copy the content from the existing website. Any other pages requested can be added by the client after the website is live.
Text content – Copy for all website pages will be copied from the existing website and will be assumed to be carefully proof-read by the client. 
Copy development – Should client wish ReDoSites to develop content for the site, website copy is billable at our regular hourly rate.  Proof-reading and accuracy of the content is the sole responsibility of the client.
Graphical content – Images, video embeds and pdfs will be copied from the existing website. Images outside of the website design must be provided in digital form or in a form. Subsequent revisions will be billable at our regular hourly rate.
Email – Email is the sole responsibility of the client. We do not offer any email services.  We take no responsibility for troubleshooting email issues.
Training – We will train the client and any client employees on how to make edits to the website, up to two (2) one-hour training sessions will be provided.
Technical Support – We offer technical support via email and phone to our clients.  If ReDoSItes is not the source of the problem, technical support may be billable.

Domain and DNS Management
Domain and DNS management are the sole responsibility of the client. Related troubleshooting tasks are billable at our hourly rate.

Websites with Proprietary Source Code
Should client contract with ReDoSites to write custom code for a website application, this code is not transferable to a new developer or host. Custom written source code is considered the property of ReDoSites and cannot be shared with other developers. Clients are granted a license to use custom software code while on ReDoSites servers only. ReDoSites retains ownership of the code.

Third Party Code
In some cases, ReDoSites will install software for the client’s use that has been built by a third party. In these instances, clients will be subject to the terms and conditions of the third party who owns the software, and may use the software as a licensee only. No ownership rights of any kind are transferred to the client. ReDoSites is not responsible for errors caused by Third Party coding.


Web Browsers
ReDoSites makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Microsoft Edge, Google Chrome, etc.). The client agrees that ReDoSites cannot guarantee correct functionality with all browser software across different operating systems.

ReDoSites cannot accept responsibility for web pages which do not display acceptably in obsolete version or new versions of browsers released after the website have been designed and handed over to the Client. As such, ReDoSites reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

Default
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on ReDoSites’s Web space, ReDoSites will, at its discretion, remove all such material from its web space. ReDoSites is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Unpaid invoices will be assessed a return charge of $25 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay ReDoSites reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by ReDoSites in enforcing these Terms and Conditions.

Indemnity
All ReDoSites services may be used for lawful purposes only. You agree to indemnify and hold ReDoSites harmless from any claims resulting from your use of our service that damages you or any other party.

Copyright
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants ReDoSitesthe rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting ReDoSites permission and rights for use of the same and agrees to indemnify and hold harmless ReDoSites from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to ReDoSites that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

Design Credit
A link to ReDoSites will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 20% of the total development charges will be applied. When total development charges are less than $500, a fixed fee of $100 will be applied. The Client also agrees that the website developed for the Client may be presented in ReDoSites’s portfolio.

Post-Placement Alterations
ReDoSites cannot accept responsibility for any alterations caused by the Client, or any third party, occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

General
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s acceptance via email, text or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

Liability
ReDoSites hereby excludes itself, its Employees and or Agents from all and any liability from:
  • Loss or damage caused by any inaccuracy;
  • Loss or damage caused by omission;
  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the website;
  • Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise;
  • Loss or damage due to website downtime, hosting issues, website malfunction or any changes to any browser or internet related service.
The entire liability of ReDoSites to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

Severability
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid clause.

Miscellaneous
THE AGREEMENT MUST BE CONSTRUED AS IF BOTH PARTIES JOINTLY WROTE IT AND GOVERNED BY VIRGINIA LAW EXCEPT FOR ITS CONFLICTS OF LAWS PRINCIPLES. ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE ReDoSites PROGRAM(S) SHALL BE LITIGATED EXCLUSIVELY IN THE FEDERAL OR STATE COURTS OF CHESTERFIELD COUNTY, VIRGINIA, USA, AND ReDoSites AND CLIENT CONSENT TO PERSONAL JURISDICTION IN THOSE COURTS. The Agreement constitutes the entire and exclusive agreement between the parties with respect to the subject matter hereof, and supersedes and replaces any other agreements, Terms and Conditions applicable to the subject matter hereof. No statements or promises have been relied upon in entering into this Agreement except as expressly set forth herein, and any conflicting or additional terms contained in any other documents (e.g. reference to a purchase order number) or oral discussion are void. Each party shall not disclose the Terms or Conditions of these Terms to any third party, except to its professional advisors under a strict duty of confidentiality or as necessary to comply with a government law, rule or regulation. Client may grant approvals, permission, extensions and consents by email, but any modification by Client to the Agreement must be made in a writing executed by both parties. Any notices to ReDoSites must be sent to ReDoSites, PO Box 2155, Midlothian, VA 23113, USA, via first class or air mail or overnight courier, and are deemed given upon receipt. A waiver of any default is not a waiver of any subsequent default. Unenforceable provisions will be modified to reflect the parties’ intention and only to the extent necessary to make them enforceable, and remaining provisions of the Agreement will remain in full effect. Client may not assign any of its rights hereunder and any such attempt is void. ReDoSites and Client and Duda and Google and Partners are not legal partners or agents but are independent contractors. In the event that these Terms expire or are terminated, ReDoSites shall not be obligated to return any materials to Client. Notice to Client may be affected by sending an email to the email address specified in Client’s account, or by posting a message to Client’s account interface, and is deemed received when sent (for email) or no more than 15 days after having been posted (for messages in Client’s Google Ads interface). ReDoSites may use Client’s name, business name, pictures, company logo, and/or videos in its marketing materials to promote or publicize ReDoSites.
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